Why You Can Trust Us
Authorised UK Dealers
We have official account status for all the brands we sell. That means we are authorised UK dealers and are able to provide you with the proper packaging, correct instructions and a 100% valid guarantee.
Many suppliers do not hold official account status which means that they will be sourcing their products by unofficial means and as such will not be able to provide you with the same level of service not to mention a guarantee that is not an official guarantee.
'Happy' Refund Policy
If for any reason... yes any reason, you're unhappy with the item you've bought, just send it straight back. All we ask is that it is returned in brand new condition which means it is unworn and that you send it back to us within 14 days.
100% Secure On Line Ordering
When you shop with us, our secure server encrypts all of your personal information, including name, address and credit card information. We use SagePay which are an industry leader in secure internet transactions. SagePay are used by thousands of other UK businesses for transaction security.
Next Day Delivery
If you order by 3.00pm we will send your order the same day for delivery the following day Royal Mail. (Terms and conditions apply, please see product page for delivery timescales).
If it says it's 'in stock', it's in stock
If it's on the website as in stock, that means we have it ready to send out to you. We have a live stock control system which eliminates the risk of any stock errors.
Many sites will wait for you to make an order and will then order the item themselves. Some sites may not actually hold the stock themselves and ask others to post the item to you on their behalf. This can cause problems and delays which will not arise if you order from us.
If for some reason the item you ordered cannot be sent to you, because, for example, its faulty, we will contact you immediately and let you know. We'll be able to assist you with another purchase or let you know how long it will be before that a replacement of that item will be sent to you.
We send out all our orders
We hold stock of all products listed on this site in the our own UK Premises. We do not 'dropship' or send items held abroad. If you order from us you can be confident that you are dealing only with us and that we will be sending your item to you.
Free Watch Bracelet Adjustment
If you know the size you need, we'll adjust your metal bracelet for FREE. This will save you the time and cost of having the watch bracelet sized from a local jeweller. As soon as you receive the watch you can wear it!
... And Finally Our Philosophy
The Karma of Good Business
We want you to be pleased with us... really pleased with us. We enjoy doing what we do and have a lot of fun doing it. We hope that our enthusiasm will work its way to you. If we get everything right there's no reason for you to look elsewhere. When you come back to us or recommend us, it's because we have gained your trust by doing our job well, making you pleased with us... really pleased with us.
That is what we believe is the Karma of Good Business.
Better Better Better
Even after trying our best, we know we can still do better. The constantly changing nature of the internet means that new and better ways of doing things are always on the horizon. If you have any recommendations or suggestions for us to improve our website or service, we are all ears. If you make a recommendation and we implement it, we promise to say thank you the best way we know - to give free vouchers to spend on the site that you just helped improve.
We really are here to help. If you have any questions you can email us using the 'contact us' address or just pick up the phone and give us a call.